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July 2022

Beware of Promises To Help Battle Casualties; Mudra Loan at Discounted Rates

Whether social media has helped improve our lives is a debatable question. However, it is undoubtedly helping criminals dupe gullible people more often, quickly and efficiently. While greed and fear remain the top two reasons why people become victims of cybercrime, overhyped patriotism is a new ploy to dupe people. This week, I write about […]

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58% of Consumers Say Their Negative Ratings and Reviews Are Not Published by E-commerce Platforms: Survey

With value pricing, convenience, selection and fast deliveries offered by e-platforms, for many household consumers, the migration from going to a market to shopping for most things online has become a permanent change. While the majority of consumers relies on product reviews and ratings, according to a survey, nearly 60% of the consumers say their

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Hotels and Restaurants Cannot Add Service Charge to Food Bill: Consumer Protection Authority

Citing guidelines issued by the central consumer protection authority (CCPA), the ministry of consumer affairs says, no hotels or restaurants can add service charges automatically or by default to the food bill. The guidelines, issued by CCPA, stipulate that hotels or restaurants shall not add service charges automatically or by default in the food bill

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Buy Now Pay Later Products Lack Consumer Protection Safeguards; Can Impose High Monetary Costs: Report

While more and more e-commerce and financial technology (fin-tech) companies are joining hands with lenders to provide ‘buy-now-pay-later’ (BNPL) schemes, these products can impose high monetary costs and there are gaps in customer protection safeguards in many of them, says a research report. A study by Dvara Research says, “… (our) examination suggests that BNPL

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Almost 40% Complaints on National Consumer Helpline Are against E-commerce Companies

Almost 38%-40% complaints to the National Consumer Helpline (1519) were against the e-commerce companies last month, a top government official said on Monday. “A powerful person in Delhi called me and said, I had ordered two chairs from Amazon and only one has been delivered. I have been complaining for three days but nobody is

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