Reading ‘The Aware Customer’ is always insightful, especially with its in-depth exploration of critical issues by industry experts. This month’s focus on World Accreditation Day highlights the significance of selecting a National Accreditation Board for Testing and Calibration Laboratories (NABL) accredited diagnostic lab. As India’s diagnostic market grows at 14%, and with molecular pathology expected to expand by 35-40% annually, the sector faces challenges of fragmentation with over 100,000 labs.

The Right to Repair edition is enlightening and empowering. The articles are not just informative but thought- provoking. I have gained some valuable insights into the importance of our right to repair the products we own. Indeed, there are critical issues surrounding electronic waste and the freedom to repair the things we buy. We should also demand our consumer rights and become advocates for the right to repair. What’s more, this right will enhance the employability and affordability towards the nextgeneration. I now feel motivated to make more conscious choices about the products I purchase. I appreciate the need for responsible consumption and environmental preservation. Kudos to the dedicated team behind this magazine for their outstanding work in promoting this vital cause. I highly recommend this magazine to anyone who is passionate about sustainability and consumer rights.

As a social worker, I find the magazine’s coverage invaluable for informing the public about crucial healthcare issues. From lab report risks to regulatory standards and consumer safety, the articles provide essential knowledge that I can pass on to the community. Emphasising transparency in lab certifications and staff qualifications is particularly important. The articles provide eye-opening insights into complex healthcare decisions like home testing and preventive health checkup packages. Keep up the insightful content that empowers readers and aids in making informed healthcare decisions.

The theme of this magazine is about the consumer rights of flyers which is very well addressed. The Indian consumer, per se, is ignorant about his rights. This publication can highlight issues like this and have a focus on one or the other right which is essential in daily life.
There are unruly flyers as well, we have to caution that too as rights are hooked with responsibilities as well. This can be highlighted wherever necessary.

I would like to highlight the Group Medical Cover schemes of insurance companies. Once the employee retires or leaves, he is left in a lurch. He has no medical cover. At the point of retirement, the employee can’t take the requisite medical insurance cover as premiums are exorbitant. Please shed light on this issue in the future.