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The Aware Consumer State Awards March 2018

With growing popularity of e-governance among consumers, it is necessary to assure the consumers of the quality of public services. In this regard, the third edition of ‘The Aware Consumer State Awards’ – held on 15th March, 2018 on the occasion of World Consumer Rights Day – focused on evaluating the digitisation of the public services.

Under the guidance of Quality Council of India, the methodology was made robust and comprehensive. The following four-step process was adopted to rank states across various themes:

  • Questionnaire responses from states
  • Ease of Doing Business scores of states
  • Digital Presence of Departments of state governments
  • Case Resolution Rate of Departments of state governments

The corresponding scoring criteria and weightage of each of the parameters was clearly defined.

Theme: Making Digital Marketplaces Fairer

 Sub-Themes: The following three pillars of Public Services and their respective delivery mechanism were considered as the key factors for determining the success of state governments from the point of view of the consumers:

  • Consumer education and consumer redressal mechanism
  • Delivery of health-related services
  • Accessibility and connectivity for ensuring fast and efficient delivery of public services & governance through digitalisation


  • Consumer Online Foundation
  • Quality Council of India (QCI)
  • PHD Chamber of Commerce, New Delhi

 Top 8 Consumer-Friendly States/UTs of India

  • Andhra Pradesh
  • Goa
  • Rajasthan
  • Karnataka
  • Himachal Pradesh
  • Andaman & Nicobar Islands
  • Uttarakhand
  • West Bengal

The event was embraced and appreciated by both government bodies and the industry associations.