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The Aware Consumer State Awards Dec 2018

The Aware Consumer State Award

The fourth edition of the Aware Consumer State Awards was organised to coincide with the National Consumer Day this time round on 24th December, 2018.

The states were once again ranked on the same four-pronged methodology similar to the previous survey round in March 2018. In addition to this, it was decided to adopt the findings of the study conducted by the DIPP, Ministry of Commerce along with World Bank on the ease of doing business across the states and union territories.

Theme: Good Governance: Citizen As A Consumer

Sub-Themes: The following four pillars of Public Services and their respective delivery mechanism were considered as the key factors for determining the success of state governments from the point of view of the consumers:

  • Consumer education and consumer redressal mechanism
  • Delivery of health-related services
  • Accessibility and connectivity for ensuring fast and efficient delivery of public services & governance through digitalisation
  • Ease of doing business – in view of the importance of the ‘Make in India’ policy promoted by the central government

Top 5 Consumer-Friendly States/UTs of India

  • Himachal Pradesh
  • Goa
  • Andhra Pradesh
  • Karnataka
  • Andaman & Nicobar Islands

It was noted that the top winners from the previous rounds continued to have the appropriate systems and procedures in place for ensuring consumer satisfaction.