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December 2022

Govt proposes guidelines to combat fake online reviews and ratings

India launched a crackdown on Monday against fake consumer reviews and unverified ratings in a bid to make the online world and e-commerce more authentic and less misleading for users. The government has drafted guidelines for companies from Alphabet Inc’s Google, Meta Platform’s Facebook and Instagram, and Amazon.com Inc to travel sites and food delivery […]

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Consumer Grievances: State Commissions Have 1.12 Lakh Cases while District Commissions Have 4.29 Lakh Cases Pending

Justice delayed is justice denied, they say. Unfortunately, the delay in providing justice has also seeped to the consumer grievance redressal, with the increasing number of pending cases before the state consumer disputes redressal commission and district consumer disputes redressal commission. In a written reply in the LokSabha, Ashwini Kumar Choubey, minister of state for

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Even Savvy Customers Are Unaware of Online KYC Option

The harassment, humiliation and mental agony of customers in the name of updating know-your-customer (KYC) continues unabated and banks are regularly found freezing accounts without any intimation or communication, as mandated by the regulator. This inflicts ‘financial death’ on people by depriving them of access to their own savings. KYC documents are basic identification documents

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6 in 10 Citizens Surveyed Report Personal Data Breach by Loan Service-providers: LocalCircles

Personal data breach is increasingly common in the financial services sector. With 59% of respondents claiming that their data has been compromised by loan agencies, 40% allege that it has been the insurance provider and 34% believe that it is the banks that misused their data. It is clear that people believe financial institutions are

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Consumer Court Directs Gurugram Municipal Corp To Pay Rs2 Lakh Compensation to Dog-bite Victim

The district consumer dispute redressal forum has ordered the municipal corporation of Gurugram (MCG) to give interim compensation of Rs2 lakh to a woman, who was critically injured after being attacked by a pet dog of DogoArgentino breed in the Civil Lines area, here in August. On Tuesday, the forum also ordered to form a

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54% Indians Consumers Concerned about Quality of Electric Vehicle, Not Range: Report

About 50% of Indian consumers are now open to buying electric vehicles (EVs), albeit with a caveat, while 54% of consumers are still concerned about EV quality, a report showed on Monday, adding that EV range anxiety now appears to be a misperception. As per the report by CyberMedia Research (CMR), the consumers are not

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Online filing of consumer complaints to become mandatory from April 2023

The Central government will make e-filing of consumer complaints mandatory from April 2023, said a senior official, adding that the move is also expected to help in faster redressal of the grievances. Currently, people can file complaints before consumer commissions or courts, both in physically and online mode. The electronic filing (e-filing) option for consumer

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