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August 2022

7 in 10 consumers unhappy with stay on CCPA’s restaurant service charge norms

Nearly seven in 10 consumers are unhappy at the Delhi High Court order staying recent government guidelines that prohibited restaurants from levying service charge automatically on food bills, a new report showed on Tuesday. The Delhi HC last week stayed the new guidelines of the Central Consumer Protection Authority (CCPA) restraining restaurants from adding a […]

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Centre conducts root cause analysis of public grievances at select depts

The Centre has conducted a root cause analysis of the public grievances received by select government departments to understand the reasons behind such complaints. As many as 6,52,088 public grievances were raised from January to July 25 this year on Centralised Public Grievance Redress and Monitoring System (CPGRAMS) – a portal that allows citizens to

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Now you can take your unresolved credit score complaint to RBI

Many borrowers who were struggling with poor service from credit bureaus or were victims of incorrect credit data reports but did not get a proper resolution can now hope for succour. There will now be an RBI-monitored grievance redressal mechanism for complaints against the credit score bureau. The Reserve Bank of India (RBI) has announced

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Eatery service charge row: CCPA moves appeal against Delhi HC stay on guidelines

The Central Consumer Protection Authority (CCPA) has moved an appeal in the Delhi High Court challenging the July 20 order that stayed the former’s new guidelines restraining restaurants from adding a service charge by default to food bills. The appeal would be taken up before the Chief Justice-headed division bench on August 16. The stay

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Terminal Benefits Like Gratuity, Bank’s Contribution in PF Not within Jurisdiction of Consumer Courts: NCDRC

While dismissing an appeal filed by a bank employee, the National Consumer Disputes Redressal Commission (NCDRC) clarified that terminal benefits, such as gratuity or provident fund (employer’s contribution), would not fall under the jurisdiction of consumer courts. In an order issued in the past month, the bench of Dinesh Singh (presiding member) and justice Karuna

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