04 Oct 2024
New Delhi: The complaints registered at the National Consumer Helpline (NCH) have seen a significant increase over the past two years, said Nidhi Khare, Secretary, Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution at a recent event.
Attributing the increase in complaints to growing consumer confidence, Khare remarked, “The complaints that we are now getting registered at NCH have doubled in the past two years. And that shows the trust and confidence consumers today have at the National Consumer Helpline.”
In addition to the rise in complaints, She highlighted that class action suits by the Central Consumer Protection Authority (CCPA) have been instrumental in addressing consumer issues. “Through the Central Consumer Protection Authority, the class action matters have resulted in a big way to take care of consumer needs,” she added.
Looking ahead, Khare assured that in the coming months, CCPA will be taking service to consumer rights ‘velY seriously.’
Stressing the government’s sharp focus on the growing e-commerce sector, the Consumer Affairs Secretary also said that the government is working towards ensuring that consumers shopping online are better served in terms of delivery times and efficient refunds.
Source: Economic Times