03 Dec 2024
The Ministry of Consumer Affairs, Food & Public Distribution launched ‘eDaakhil portal’, a speedy and hassle- free mechanism for filing consumer complaints in all states and union territories.
What is eDaakhil?
Developed under Consumer Protection Act 2019, eDaakhil portal has aprovision of online filing of consumer complaints in the Consumer Commissions and online payment of fees for filing a complaint.
“eDaakhil is an innovative online platform designed to streamline the consumer grievance redressal process, providing an efficient and convenient way for consumers to approach the relevant consumer forum, dispensing the need to travel and be physically present to file their grievances,” according to a press release dated November 27, 2024 by the Ministry of Consumer Affairs, Food & Public Distribution.
As per the press release, “The eDaakhil portal was first launched on 7th September 2020 by the National Consumer Dispute Redressal Commission. By the end of 2023, it was launched in 35 States/UTs except Ladakh. Now, as the Hon’ble Lieutenant Governor of Ladakh, Brig. (Dr.) B.D. Mishra (Retd.) launched the eDaakhil Portal in Ladakh Consumer Commission on 22nd November 2024. The platform is accessible to consumers across all regions of India, from metropolitan cities to remote areas. This comprehensive coverage underscores the government’s commitment to empowering consumers and enhancing the efficiency of the consumer grievance redressal system.”
How eDaakhil works
According to the press release, “eDaakhil ensures a paperless and transparent process with respect to the filing of cases. Any consumer or advocate can sign up on the e-Daakhil platforms with the required authentication by receiving an OTP on their registered cell phone or an activation link on their registered email address. They can then move on with filing a complaint. The portal has facilitated all aggrieved consumers to submit complaints to consumer commissions online in the comfort of their own homes, to pay the appropriate fees, and track the progress of the case online.”
Source: Economic Times