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Compensated for Missing Content in “FAN” Movie

On Monday, the Supreme Court stayed a consumer tribunal order directing production house Yash Raj Films to pay Rs 15,000 to a teacher in Maharashtra, who felt cheated because the song ‘Jabra Fan’ from Shah Rukh Khan-starrer Fan was edited out of the film, as per a report by Hindustan Times. The bench questioned YRF about its decision to market Fan with the song but not include it in the film. “The problem is that you (Yash Raj Films) show something in the trailer which is not there in the movie. When the trailer is released, it is part of the movie. Why were you marketing your movie with the song when you knew it was meant to be only for promotion?” Supreme Court to YRF Afreen Fatima Zaidi had complained in 2016 that she and her family went to watch Fan after listening to ‘Jabra Fan’. However, they felt deceived when they didn’t find the track in the movie. The district consumer redressal forum rejected her complaint, but in 2017 the state commission ordered YRF to pay Rs 15,000 to Zaidi. The production house challenged the decision in National Consumer Disputes Redressal Commission. During the Supreme Court hearing, Advocate Naomi Chandra, representing YRF, stated that it was common practice in the industry to use songs in trailers that don’t necessarily have to feature in films. To which the court said, “If there is a common practice in the industry that does not mean that the practice should continue”. The report also states that the court observed the question to be decided is whether a film producer can be said to be a service provider since the movie ticket is a contract between the person who buys it and the cinema hall owner. Source : The Quint

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Delhi Model Receives Compensated Exorbitantly for Wrong Haircut

The National Consumer Disputes Redressal Commission (NCDRC) passed an order to award Rs 2 crore compensation to a model for a wrong haircut and hair treatment given to her by staff at a salon in a five-star hotel in Delhi. While passing the order, the commission observed, “The complainant was a model for hair products because of her long hair. She has done modeling for VLCC and Pantene. But due to hair cutting against her instructions, by the Opposite Party No 2, she lost her expected assignments and suffered a huge loss which completely changed her lifestyle and shattered her dream to be a top model.” The commission said the model, who was working as a senior management professional, lost her job and underwent “severe mental breakdown and trauma” due to the “medical negligence” while giving the hair treatment by the staff at the salon. “She was also working as a senior management professional and earning a decent income. She underwent severe mental breakdown and trauma due to negligence of the Opposite Party No.2 in cutting her hair and could not concrete her job and finally, she lost her job. This apart, the Opposite Party No.2 is also guilty of medical negligence in hair treatment. Her scalp was burnt and still there is allergy and itching due to fault of the staff of Opposite Party No.2,” the order stated. The model said she was “left with little or almost no hair” due to the faulty hair treatment given to her. “She submitted that due to her long well-cared hair she modelled for prestigious brands like VLCC and Pantene for hair products and she was also planning to pursue modelling as her side career. She was also offered a movie as her hair complemented her presentable demeanour. It is submitted that she has gone through the pain and trauma for the last two years after this incident,” the commission observed. Source : India Today

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WHO revises global air quality, sets new quality levels for protection of health

While WHO’s revised recommendations for air quality standards are not legally binding for countries, they may represent a turning point in the way we approach air pollution globally. The World Health Organisation (WHO) released a revised Global Air Quality Guidelines on Wednesday, announcing more stringent limits for six pollutant categories —particulate matter (PM), ozone (O3), nitrogen dioxide (NO2) sulfur dioxide (SO2) and carbon monoxide (CO).  The latest WHO guidelines provide clear evidence of the damage air pollution inflicts on human health, at even lower concentrations than previously understood. The guidelines recommend new air quality levels to protect the health of populations, by reducing levels of key air pollutants, some of which also contribute to climate change.  “Air pollution is a threat to health in all countries, but it hits people in low- and middle-income countries the hardest,” said WHO Director-General Tedros Adhanom Ghebreyesus said at the virtual launch of the guidelines.  “WHO’s new Air Quality Guidelines are an evidence-based and practical tool for improving the quality of the air on which all life depends. I urge all countries and all those fighting to protect our environment to put them to use to reduce suffering and save lives,” he further said. Since the WHO’s last 2005 global update, there has been a marked increase of evidence that shows how air pollution affects different aspects of health. Taking cognisance of these factors, the WHO has adjusted almost all the air quality norms downwards, warning that exceeding the new air quality guideline levels is associated with significant risks to health. At the same time, however, adhering to them could save millions of lives. “Since the last update in 2005, a substantial new body of evidence has accumulated, further demonstrating the degree to which air pollution affects all parts of the body, from the brain to a growing baby in a mother’s womb, at even lower concentrations than previously observed,” the WHO Director-General stressed. Here’s why levels of air pollutants on rise in Indian cities The WHO’s revised guidelines prescribe annual PM2.5 average at 5 ug/m3, bringing it down from 2005 limits set at 10 ug/m3. PM10 annual average is now 15 ug/m3 in comparison to the earlier norm of 20 ug/m3. NO2 levels, which are primarily attributable to vehicular emissions, have been revised to 10 ug/m3, in comparison to 40 ug/m3 in 2005.  “These new guidelines will have major implications for public health. They provide a practical tool for improving air quality around the world, and a robust evidence-base for developing national and local air quality standards,” Ghebreyesus said. While these guidelines not legally-binding, the WHO recommendations on air quality are an evidence-informed tool for policymakers to guide legislation and policies, in order to reduce levels of air pollutants and decrease the burden of disease that results from exposure to air pollution across the world. “It is common knowledge that lesser the exposure, the healthier is the outcome. The WHO by reducing the PM2.5 and 10 exposure levels under the new air quality guidelines has reemphasised the need for putting in more efforts to control particulate matter concentration in air. But for countries like India, it is a huge challenge to meet these guidelines. Nonetheless I hope that efforts by all stakeholders will be intensified so as to make honest efforts to aim towards the revised levels,” Dr Arun Sharma, director of ICMR’s National Institute for Implementation Research of Non-Communicable Diseases said. As low-and-middle-income countries like India experience increased disparities in air pollution exposure due to large-scale urbanisation and economic development which has largely been driven by fossil fuels, it has resulted in an unequal burden of disease and mortality for its population.  India last revised its National Ambient Air Quality Standards in 2009 —setting annual averages for PM2.5 (40 ug/m3), PM10 (60 ug/m3) and NO2 (40 us/m3) — which were more relaxed in comparison to the WHO’s 2005 guidelines and other South Asian countries like Bangladesh, Pakistan and Nepal. The WHO guidelines, also often referred to as ‘safe levels’, ring the assumption that they will lower the risk of disease or death. In 2013, outdoor air pollution and particulate matter were classified as carcinogenic by the WHO’s International Agency for Research on Cancer (IARC). An analyst at Centre for Research on Energy and Clean Air, Sunil Dahiya stressed the need for India to revise it air quality standards in view of the elevated pollution level in the country.  “It’s been more than a decade that India notified the national ambient air quality standards in 2009 and lot of new evidence on impacts of different pollutants on human health at lower pollution levels have come into existence necessitating it for Indian government to revise the standards similar to the WHO’s action,” Dahiya said, adding, “The good thing is that India is already working on revising the standards, we just need to make sure we make use of evidence gathered by the WHO and others on increasing and severe health impacts of pollutants at lower levels and try to aim towards moving closer to the WHO prescribed levels for pollutants.” Both PM2.5 and PM10 are capable of penetrating deep into the lungs but PM2.5 can even enter the bloodstream, primarily resulting in cardiovascular and respiratory impacts, and also affecting other organs. PM is primarily generated by fuel combustion in different sectors, including transport, energy, households, industry, and from agriculture. While these guidelines are not legally binding for countries, the new recommendations for air quality standards, if adopted by nations, can save millions of lives and contribute to climate change.  Findings by Greenpeace India show that of the 100 global cities in 2020, at least 92 exceeded the WHO’s revised 2021 air quality guidelines, which include 5 Indian cities as well. Delhi’s annual PM2.5 trends in 2020 was 16.8 times more than the WHO’s 2021 guidelines of 5 ug/m3, while Mumbai’s exceeded 8-fold, Kolkata 9.4, Chennai 5.4, Hyderabad seven-fold and Ahmedabad exceeded 9.8-fold. Professor SN Tripathi of Indian Institute of Technology Kanpur and a steering committee member of

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Consumers Need to be Respected, says Suraj Shah

PROTECTOR OF THE REALM OF CONSUMER Consumers Need to be Respected, says Suraj Shah Mr. Suraj Shah, is a senior citizen and a consumer just like you and I. He recently informed Consumer Online Foundation about an extremely disappointing and harrowing experience that he had while dealing with COVID testing & vaccine service providers. The Editor of Speak Up interviewed Mr. Suraj Shah on the matter to amplify his voice. Consumer Profile: Mr. Suraj, who as an independent consultant has varied interactions and experiences with government, private and non-government organizations / companies. This gives him insights into their functional and operational processes. His keen, personal interest to continuously explore and understand how they work, enables him to identify the negative and positive issues that an end consumer faces. As a fully aware individual, his ultimate aim is to use his observations, experiences and knowledge to make all citizens aware and stand up for their rights. On asking Mr. Suraj about his reported experiences, he stated that it is extremely worrying how big corporations neglect legal provisions in broad daylight and remain unscathed. He said that he felt concerned and uncomfortable while multiple times he tried to reach out to the acclaimed testing facilities and received no answers from them despite constant reassurances. He felt that the service providers were reluctant to disclose the answers to his queries and perhaps were hiding something from him. More so because his questions are till date, unanswered. Mr. Suraj further opined that his experience was an eye opener for him and that he did not feel harassed, but totally disillusioned. The illusion being that the service providers had all the answers related to the service they still continue to provide throughout the country. When asked what was more important for him as a consumer in building his relationship with a brand, trust or scientific evidence; he said both were two sides of the same coin. He explained how either of those can never work in isolation. Mr. Suraj also stated that the callous, lackadaisical and unprofessional attitude of the company executives and service providers is the single largest cause of mistrust between a brand and a consumer. He emphasized that consumers need to be respected by companies, big or small. That treating consumers with respect should be the first and foremost priority of every enterprise in the country. Message from Mr. Suraj Shah for all consumers reading this – Be Aware! Know your rights before it’s too late because things are changing really fast. WE SALUTE MR. SURAJ SHAH FOR SPEAKING UP!

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Puri first Indian city to achieve 24/7 quality drinking water supply: Odisha govt

PURI: The holy town of Puri on Monday achieved a landmark with the launch of the ambitious ‘Drink from Tap’ mission by the Odisha Government. Chief Minister Naveen Patnaik dedicated the project to the coastal town in a virtual event. About 2.5 lakh residents of Puri municipal area will now get potable clean drinking water 24×7 under the new project. Over 400 water fountains have also been installed in various parts of the town as part of the SUJAL: Drink from Tap Mission which will cater to millions of tourists. Addressing the gathering at Baliapanda, the CM said, with launch of the unique Drink from Tap Mission, a new chapter in the history of the State has been created. “Puri became the first heritage town in the country to get this facility. It is now in the league of international cities like London, New York, and Singapore to supply quality piped drinking water from tap 24/7,” he added. Reiterating his Government’s mission for safe water, Naveen said, quality drinking water is closely linked with human health, development index, and economy. To supply quality drinking water, the Government has increased its budget from ₹200 cr to ₹4000 cr in five years, he added. Apart from the resident of Puri,  2 crore tourists who visit the city they can get quality drinking water right from the tap without the need of storage and filtering. Drinking water fountains have been set up at 400 places, eliminating the need to carry plastic bottles, he added. Additionally, the Drink from Tap mission will reduce the generation of plastic waste by 400 tonne per annum. Naveen thanked the residents of Puri for their cooperation in making Rath Yatra a success. He applauded the role of Jalasathi volunteers operating under Mission Shakti. Recalling the damage inflicted by the FANI cyclone in 2019, Naveen said, he had visited Puri two days later and was disheartened to see the extent of the damage. “I have resolved to transform the abode of Mahaprabhu Jagannath into an international place of heritage. With blessings of Lord Jagannath and cooperation of residents, the Srikshetra project is making steady progress,” he said. Minister for Housing and Urban Development Pratap Jena described the launch as a landmark step by the Chief Minister to make Puri an international standard city. Very soon 16 more urban areas with a 40 lakh population would be included in the Drink from Tap Mission while efforts are on to implement this in all the urban areas of the state, said Jena. Executive engineer of Public Health Engineering Organisation (PHEO) Puri informed that 110 modern public stand-posts along the Badadanda (Grand Road) and nine by the sea beach area have been installed besides existing 1100 stand posts in the town. The old stand posts are being replaced with steel pipes and taps. At present, 36 MLD clean drinking water is being supplied. About 135-140 litre of drinking water per head per day is provided to residents which is the highest in the country, he said. 5T Secretary VK Pandian conducted the meeting, while Chief Secretary SC Mahapatra and Development Commissioner PK Jena, and WATCO MD PK Swain were present. Source : Click Here

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Bengaluru advocate sues hotel for rounding off bill

BENGALURU: A city-based advocate and activist has approached Bangalore Rural and Urban Ist Additional District Consumer Disputes Redressal Commission with a complaint against a hotel for rounding off his bill to the nearest rupee and shortchanging him of 40 paise in the process. Activist T Narasimha Murthy, who filed the complaint under Section 35 of the Consumer Protection Act 2019, stated he visited the hotel near Infantry Road in March this year and his bill totalled 264.60. However, it was rounded off to Rs 265, something which Murthy terms an unfair trade practice. Seeking an explanation, he approached the hotel manager and others, but failed to receive a satisfactory answer. Requests made by Murthy to show directions or orders passed in this regard were also futile. “If the hotel collects an excess amount to the extent of 40 paise or 50 paise on the actual bill, it will earn lakhs of rupees annually by cheating innocent customers,” Murthy claimed. The commission heard the matter on Friday and adjourned it to August 20. “Perused the complaint and documents…The complainant is directed to take the photo of the notice prepared by this office in his mobile and send/deliver it to the opposite party personally or through WhatsApp and SMS to the effect of filing of the complaint, its register number and date for appearance,” the commission’s order read. PC Rao, president, Bruhat Bangalore Hotels Association, said, “I will refrain from making any comments since the matter is sub-judice.” However, another hotelier told TOI there was no malafide intention behind rounding off the bill amount. “Since 50 paise coin or other coins of denominations less than Re 1 are not in use, we round off the amount to the nearest rupee. For example, if the bill totals Rs 264.50, we will round it off to Rs 264,” he said. Asked whether everyone follows the same rule, he said: “We are not sure. We will discuss the matter in our next association meeting.”

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REALM OF THE CONSUMERS!

RBI Proposes “One Nation One Ombudsman” Source: “One Nation One Ombudsman” approach for grievance redressal. (2021). The Hindu Business Line. Dated: 5th February, 2021 The Reserve Bank of India, on Friday, proposed the ‘One Nation One Ombudsman’ approach for grievance redressal, in a move aimed at enhancing consumer protection. “To make the alternate dispute redress mechanism simpler and more responsive to the customers of regulated entities, it has been decided to implement, inter alia, integration of the three ombudsman schemes and adoption of the ‘One Nation One Ombudsman’ approach for grievance redressal,” said the Statement on Developmental and Regulatory Policies. This is intended to make the process of redress of grievances easier by enabling the customers of the banks, NBFCs and non-bank issuers of PPIs to register their complaints under the integrated scheme, with one centralized reference point, it said. THE INTEGRATED OMBUDSMAN SCHEME WILL BE ROLLED OUT IN JUNE 2021. As an alternative dispute resolution mechanism, three ombudsman schemes – Banking Ombudsman Scheme, Ombudsman Scheme for Non-Banking Financial Companies and Ombudsman Scheme for Digital Transactions – are in operation from 22 ombudsman offices of the RBI located across the country. The RBI had operationalized complaint management system portal as a one-stop solution for alternative dispute resolution of customer complaints not resolved satisfactorily by the regulated entities. “The proposed Integrated Ombudsmen Scheme combining the schemes of banks, NBFCs and Non-Bank Prepaid Payments Issuers will help in easy lodging of customer grievances and addressing. It is a step in the right direction for improving the customer service in banks,” said Mr. Rajkiran Rai, Chairman, Indian Banks’ Association and Managing Director and CEO, Union Bank of India. A WELCOME MOVE? – Mandar Agashe, Founder and MD, Sarvatra Technologies, said with interoperability among various payment systems on the rise, the RBI’s new ombudsman approach is a welcome move. “It’s a big step to bring more effectiveness and speed similar to one nation one card,” he said.

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SUCCESS STORIES

Consumer: Mr. Vikash Kumar Complaint ID: 10022406 Today, I have donated a sum of  Rs. 1000/- in your Corpus so that you can take forward your mission of protection of rights of all consumers. I would like to convey my heartfelt thanks to “Consumer Online Foundation” for considering my case on priority. I was very upset with the behavior of ******** when one of my official colleagues reminded me about your esteemed organization. I was aware of “Consumer Online Foundation” and Hon’ble Bejon Misra Sir when I was working in the National Institute of Biologicals, Noida. From the time I lodged my complaint for non-refund of my booking amount by the above Builder although they were defaulters, the Consumer Online Foundation team started following the case with the builder till its conclusion.I would like to say as per my experience that “Consumer Online Foundation” is the only organization who is standing day and night with the protection of rights of Consumers. The entire team works in a very organized, professional and transparent manner. Consumer: Ms. Shilpi Sen Complaint ID: 10022463 Hi Jago Grahak Jago Team, I am really happy with the service you’ve provided to me in getting my refund from ********. Please let me know where can I provide a public feedback for you. Also, I am anyway going to post a great feedback for you on my FB and LinkedIn Post. Thanks a lot again.

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