The government is working towards integrating the national consumer helpline number (1915) with WhatsApp, which would enable consumers across the country to lodge their complaints against any product or service in an easier manner and would also ensure better tracking of their complaints.

National consumer dispute redressal commission (NCDRC) has directed Puri Constructions Pvt Ltd and Florentine Estates of India Ltd to either refund the collected amount or hand over possession of the flats to respective buyers.

Technology is a double-edged sword; unless the user has good intentions, it can end up in a blood bath—not necessarily in terms of physical harm, but it could decimate one's finances and cause immense mental trauma. All of us have read innumerable news reports and social media posts about people being duped by scammers or messages that are ostensibly from banks, financial service-providers or key utility companies. This telecalling or messaging menace has turned increasingly more sophisticated over time.

Upholding the decision of fora below, the national consumer disputes redressal commission (NCDRC) reiterated that Bank of Baroda (BoB) is deficient in providing the requisite service for a home loan and must pay a compensation of Rs1 lakh to the borrower.