Almost 40% Complaints on National Consumer Helpline Are against E-commerce Companies
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Almost 38%-40% complaints to the National Consumer Helpline (1519) were against the e-commerce companies last month, a top government official said on Monday. "A powerful person in Delhi called me and said, I had ordered two chairs from Amazon and only one has been delivered. I have been complaining for three days but nobody is giving me a hearing," Rohit Kumar Singh, secretary, ministry of consumer affairs, told a gathering to discuss such issues here.
Buy Now Pay Later Products Lack Consumer Protection Safeguards; Can Impose High Monetary Costs: Report
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While more and more e-commerce and financial technology (fin-tech) companies are joining hands with lenders to provide 'buy-now-pay-later' (BNPL) schemes, these products can impose high monetary costs and there are gaps in customer protection safeguards in many of them, says a research report.
Hotels and Restaurants Cannot Add Service Charge to Food Bill: Consumer Protection Authority
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Citing guidelines issued by the central consumer protection authority (CCPA), the ministry of consumer affairs says, no hotels or restaurants can add service charges automatically or by default to the food bill.
58% of Consumers Say Their Negative Ratings and Reviews Are Not Published by E-commerce Platforms: Survey |
With value pricing, convenience, selection and fast deliveries offered by e-platforms, for many household consumers, the migration from going to a market to shopping for most things online has become a permanent change. While the majority of consumers relies on product reviews and ratings, according to a survey, nearly 60% of the consumers say their negative ratings and reviews are not published by e-commerce platforms.
Fraud Alert: Fake Job Rackets Are Rampant; Protect Your KYC
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After the COVID-19 pandemic, many people found themselves looking for a job. The gig economy also means increased hire-and-fire by start-ups and tech-based companies. A large number of job aspirants in India make it a huge opportunity for fraudsters to prey on people who are already desperate for income. Fake job rackets are spreading over social media and it is imperative that you keep identification documents out of their reach.
1 in 2 Indians Facing Extortion, Data Misuse via Instant Loan Apps |
More than one in two Indian consumers who use instant loan apps are facing very high interest charges, extortion and data misuse, as the Reserve Bank of India (RBI) takes a tough stand against unregistered digital loan lending apps, a new report showed on 4th July.
Beware of Promises To Help Battle Casualties; Mudra Loan at Discounted Rates
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Whether social media has helped improve our lives is a debatable question. However, it is undoubtedly helping criminals dupe gullible people more often, quickly and efficiently. While greed and fear remain the top two reasons why people become victims of cybercrime, overhyped patriotism is a new ploy to dupe people. This week, I write about how fraudsters are collecting money for the 'welfare of battle casualties' and how the promise of loans at discounted rates from the government is scamming people.
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