| Details of Some of the Prominent Consumer Interest Regulators |
| Sector |
Regulator |
Website |
Complaint Redressal Portal |
Email |
Helpline |
Status |
Observations |
| Banking |
Reserve Bank of India (RBI) |
https://www.rbi.org.in/ |
https://cms.rbi.org.in |
crpc@rbi.org.in |
14448 between 9:30 am and 5:15 pm (all working days) |
Functional |
Informative and Helpful |
| Insurance |
Insurance Regulatory and Development Authority of India (IRDAI) |
https://www.irdai.gov.in |
https://bimabharosa.irda.org.in |
complaints@irdai.gov.in |
155255 or 1800 4254 732 (8 am to 8 pm, Monday to Saturday) |
Functional |
Prompt and Clear |
| Securities |
Securities and Exchange Board of India (SEBI) |
https://www.sebi.gov.in/ |
https://scores.gov.in |
Not available |
1800 266 7575 or 1800 22 7575 (9 am to 6 pm on all working days) |
Functional |
Clear and Responsive |
| Telecom |
Telecom Regulatory Authority of India (TRAI) |
https://trai.gov.in/ |
https://pgportal.gov.in/ |
Any grievance sent by e-mail will not be attended to/entertained |
011-23236308 |
No reply after trying for 3 days |
Better to call service provider |
| Pension |
Pension Fund Regulatory & Development Authority (PFRDA) |
https://www.pfrda.org.in/ |
https://cra-nsdl.com/CRA/ https://pgportal.gov.in/pension/ |
grc@pfrda.org.in care.dppw@nic.in |
1800 222 080 or 022-24993499 (9.30 am to 6.00 pm on weekdays) 1800 11 1960 |
All are Functional |
Responsive |
| Provident Fund |
Employees Provident Fund Organisation (EPFO) |
https://www.epfindia.gov.in/ |
http://www.epfigms.gov.in/ |
employeefeedback@epfindia.gov.in uanepf@epfindia.gov.in |
1800 11 8005 (24*7 including Saturdays and Sundays) |
Fails to Connect Most of the Time |
On the rare occasion of getting connected, network is not clear and gets disconnected midway |
| Food |
Food Safety and Standards Authority of India (FSSAI) |
https://www.fssai.gov.in/ |
https://foscos.fssai.gov.in/consumergrievance/ |
helpdesk-foscos@fssai.gov.in compliance@fssai.gov.in |
1800 11 2100 (24*7) |
Fail to Connect on Repeated Attempts |
Only once the IVR was functional, but got disconnected later |
| Drugs, Medical Devices, Ayush and Cosmetics |
Central Drugs Standard Control Organisation (CDSCO) |
https://cdsco.gov.in/ |
https://pgportal.gov.in/ |
dci@nic.in |
011-23216367 or 1800 11 1454 |
Helplines are only for technical issues |
|
| Electricity |
Central (and State) Electricity Regulatory Commission (CERC & SERCs) |
https://cercind.gov.in/ |
https://cerc-efiling.gov.in/cerc/ |
|
1912 (24*7) |
Need to register mobile number to make a complaint |
|
| Gas |
Petroleum and Natural Gas Regulatory Board (PNGRB) |
https://www.pngrb.gov.in/ |
https://pgportal.gov.in/ |
|
Call specific provider |
|
|
| Cyber Crimes |
National Cyber Crime Reporting Portal |
https://cybercrime.gov.in/ |
https://cybercrime.gov.in/webform/crime_authologin.aspx |
cybercrime.gov.in |
1930 (9:00 am to 6:00 pm) |
Functional |
Helpful in filing complaint |
| Anti-Competitive Practices |
Competition Commission of India (CCI) |
https://www.cci.gov.in/ |
Hard copy of application has to be filed by post or courier |
secy@cci.gov.in |
011-24664333 (10:00 am to 4:00 pm on all working days) |
Functional |
Informative and Helpful |
| Investor Education and Protection |
Investor Education and Protection Fund Authority |
https://www.iepf.gov.in/ |
https://www.iepfportal.in/ |
iepf@mca.gov.in |
0120 4832500 0124 4832500 |
Does not connect |
|
| Real Estate |
Real Estate Regulatory Authority |
Every state has its own web portal |
Complaint Registration page of your State’s official RERA website |
|
|
|
Contact your local RERA office |
| Civil Aviation |
Directorate General of Civil Aviation (DGCA) |
https://www.dgca.gov.in/ |
https://pgportal.gov.in/ |
grievance.dgca@nic.in |
011 24622495 or 8010204880 |
Call airline nodal officer to register complaint |
Nodal Officer, Mr. Bharat Lal is helpful |
| Railways |
Railway Board |
https://indianrailways.gov.in/ |
https://railmadad.indianrailways.gov.in/ |
|
139 available 24/7 |
Rarely connects after multiple attempts |
Call is answered after a long time post the IVR message |
| Consumer Protection |
Central Consumer Protection Authority |
Yet to be created |
https://consumerhelpline.gov.in/ |
com-ccpa@nic.in |
1800-11-4000 or 1915 |
Functional |
Prompt and Clear |