Terminal Benefits Like Gratuity, Bank's Contribution in PF Not within Jurisdiction of Consumer Courts: NCDRC
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While dismissing an appeal filed by a bank employee, the National Consumer Disputes Redressal Commission (NCDRC) clarified that terminal benefits, such as gratuity or provident fund (employer's contribution), would not fall under the jurisdiction of consumer courts.
Public Grievance Redressal Time Reduced to 30 Days from 45 Days
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In a positive development, the Centre has decided to reduce resolution time of public grievances, raised on a dedicated portal, to a maximum of 30 days from the existing 45 days. Besides, it has been decided that a complaint received from a citizen will not be closed until an appeal filed against it is disposed.
Eatery service charge row: CCPA moves appeal against Delhi HC stay on guidelines
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The Central Consumer Protection Authority (CCPA) has moved an appeal in the Delhi High Court challenging the July 20 order that stayed the former's new guidelines restraining restaurants from adding a service charge by default to food bills.
Now you can take your unresolved credit score complaint to RBI |
Many borrowers who were struggling with poor service from credit bureaus or were victims of incorrect credit data reports but did not get a proper resolution can now hope for succour. There will now be an RBI-monitored grievance redressal mechanism for complaints against the credit score bureau.
Online Frauds: How To Protect Yourself by Setting Transaction Limits
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Almost every day, we read media reports about people losing money to a variety of financial frauds. Moneylife has been reporting these frauds extensively and warning people on how to protect themselves.
Centre conducts root cause analysis of public grievances at select depts
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The Centre has conducted a root cause analysis of the public grievances received by select government departments to understand the reasons behind such complaints. As many as 6,52,088 public grievances were raised from January to July 25 this year on Centralised Public Grievance Redress and Monitoring System (CPGRAMS) - a portal that allows citizens to register complaints -- of which 6,16,979 were disposed of, according to a report by the Department of Administrative Reforms and Public Grievances (DARPG).
7 in 10 consumers unhappy with stay on CCPA's restaurant service charge norms
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Nearly seven in 10 consumers are unhappy at the Delhi High Court order staying recent government guidelines that prohibited restaurants from levying service charge automatically on food bills, a new report showed on Tuesday.
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